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FAQ

Have been wondering

FAQ

All the delays are expected to make sure that your driver will wait for the right time you can let us know by text message to the number +90 532 5976020

You can book your transfer up to 24 hours prior to departure on the Internet , but we recommend you book as early as possible . When you need a transfer within 24 hours , please contact our staff directly by phone.

Yes. Our basically door to door . The driver will take you directly to the site you specified in the address reservation .

Yes. You can contact our customer service staff easily and cheaply by calling our German phone number 0049 152 53645271 or Turkey number +90 532 5976020

No, we only offer private transfers and the price you pay refers to a vehicle for you and your guests .

On most vehicles it is possible. Please enter your order online, how many children or will , child seats or booster seats free. In rare cases, it may occur due to unforeseen events such as a sudden change of vehicle that no seats are available.

In your price is all-inclusive and you pay the stated price , regardless of the method of payment.

We accept Mastercard, Visa, American Express, Troy cards.

When you order, you can choose the following payment methods:

  1. Directly to the driver in Euros , Turkish lira , dollar, pound or by credit card
  2. By bank transfer to our German account

Believe we offer the best  price and quality. We strive to offer our customers the best value for money . In addition, it should be recalled that these are often not registered businesses , so that in the event of problems , you will not cover the insurance policy .

No, you pay for the car / van . For example : 3 people toward one side of 57 EUR

In rare cases , it is possible that your e-mail server or software wrongly classifies obespichenie our email as spam. If you feel that you should have already received an email from us , please contact our customer service by email or by phone .

You will find this information in the booking confirmation . District of Alanya ( Mahmutlar Kargicak , Alanya, and Avsallar Incekum ) 4 hours prior to departure . From the side ( Manavgat , Belek, Antalya Lara , Aida port ) 3 hours prior to departure . From Konakly ( Avsallar Okurcalar, Kizilot, Kemer ) 3.5 hours prior to departure . Here you will find a detailed list. More information here …

Once you have paid for your payment , you will receive a confirmation email with details of the meeting with the driver and other useful information such as the number of 24/7 customer service. In most cases, you will find our driver at the terminal arrival with a sign ( with your name on the label ) and Happy Transfer logo and name on it .

Date and time of transfer is always 24 hours in line with the driver, so that the probability that the driver is late , very low. However, if you have trouble finding

driver , you can always call our customer service department (phone number on the receipt of booking) , and we will help you .

Yes. Please contact us as soon as possible , and your question about changing the transport will be resolved with the customer service center and you can choose your desired vehicle.

Comments and suggestions from our customers, we actively support . They serve as valuable information to improve our service . You can send us an email : info@happy-transfer.com

We will do everything possible to bring  your luggage for you , or at your place of residence or home address. For shipments abroad , you pay the costs.

Yes. This is no problem , please send us an email at info@happy-transfer.com with their new details and we will send you a new confirmation email .

Email / SMS (+90 532 5976020) /  send us your new departure time and we will pick you up on time .

Your booking request will be approved as soon as possible and you will be informed.
For reservation, simply fill in the online booking form or send your information with e-mail or SMS.
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